Store Policy

Welcome to ChatPatz! We are committed to providing you with a seamless shopping experience. Please read our store policies carefully to understand your rights and responsibilities when shopping with us.

1. General Information
1.1. Company Information: ChatPatz is an online retail store offering a diverse range of food products. Our contact information is hellochatpatz@gmail and +91 965 476 5228.

1.2. Product Information: We strive to provide accurate product descriptions, images, and prices. However, slight variations may occur due to differences in monitor settings or supplier updates.

2. Order Processing
2.1. Order Confirmation: Once you place an order, you will receive an order confirmation email with details of your purchase. Please review this confirmation for accuracy.
2.2. Order Processing Time: Orders are processed within 1-2 business days. Processing times do not include weekends or holidays.
2.3. Shipping: For information on shipping methods, costs, and delivery times, please refer to our Shipping Policy.

3. Returns, Refunds, and Cancellations
3.1. Returns: We do not accept returns once the order is delivered. Please ensure that your order details are correct before finalizing your purchase.
3.2. Refunds: Refunds are provided under the following conditions:
Unavailable Product: If a product is unavailable after payment, a refund will be issued.
Damaged Product: If you receive a damaged product, please contact us with a photo of the damage for a refund or replacement.
Lost in Transit: If the product is lost in transit, a refund will be issued.
3.3. Order Cancellation: ChatPatz reserves the right to cancel any order for any reason. If an order is canceled after payment, a refund will be processed within 5-7 working days.
3.4. Refund Process: Refunds will be issued to the original payment method and may take 5-7 working days to process.

4. Payment
4.1. Accepted Payment Methods: We accept major credit/debit cards and other secure payment options available at checkout.
4.2. Payment Security: We use industry-standard encryption to protect your payment information.

5. Privacy and Data Protection
5.1. Personal Information: We collect personal information necessary to process orders and provide customer service. Your information will not be shared with third parties except as required for order fulfillment.
5.2. Data Security: We implement security measures to protect your data from unauthorized access.

6. Customer Service
6.1. Contact Us: For questions or issues regarding your order or our store policies, please contact our customer service team at hellochatpatz@gmail.com or +91 965 476 5228.
6.2. Feedback: We welcome your feedback and suggestions. Please reach out to us with any comments or concerns.

7. Legal and Compliance
7.1. Governing Law: This policy is governed by the laws of New Delhi. Any disputes will be handled in the appropriate jurisdiction.
7.2. Policy Changes: ChatPatz reserves the right to update or modify these policies at any time. Changes will be effective immediately upon posting on our website.
7.3. Terms and Conditions: By shopping with us, you agree to our [Terms and Conditions] and acknowledge that you have read and understood our store policies.

Thank you for choosing ChatPatz. We look forward to serving you!